General Terms and Conditions
Hyper Microplastic Filter Website Terms and Conditions are drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2) based on the recommendations of the Chamber of Commerce and Industry and international codes for e-business.
The sales conditions determine the rights and obligations of customers when ordering products available on the hyper-filter.com website, as well as the business relationship between the provider and the customer.
The entire content of the website, regardless of format (text, images, movies, sounds, etc.) is protected by copyright. The content of the website may not be used for any purpose other than the user's personal viewing, unless the provider gives prior written and express permission otherwise. In case of abuse, the user is criminally and materially liable.
By using the website www.hyper-filter.com, the user accepts and agrees to all provisions of the general terms and conditions. If you do not agree with these general conditions, we urge you to stop accessing the website immediately.
Read the general terms and conditions and our privacy policy regarding your privacy and personal data.
The images of the products are symbolic, we inform you to carefully read the content of the offer and promotional offers before purchasing.
Intellectual property right
The provider has all the necessary rights for brands and other products located on the website. The trademarks located on the website are protected in accordance with national and international legislation. By publishing the trademarks and enabling the use of the website, the provider does not waive the rights deriving from the trademarks. In case of trademark misuse, the user is criminally and materially liable.
The entire content of the website, regardless of format, is protected by copyright. The holder of all copyrights is the provider of the online store.
online shop
The user can shop through the website, which is accessible via the link: www.hyper-filter.com
The written general conditions are an integral part of the contractual relationship between the provider and the buyer - the sales contract.
By registering on the website or placing an order through the online store, the user confirms that he understands and accepts the general conditions.
To make a purchase in the online store, the user does not need to register.
The provider makes every effort to provide accurate information that can be found in the online store (product description, photos...).
The offers on the site are limited in quantity and time. Stock quantities published on the website are informative and may change without notice.
Prices and taxes
All prices are expressed in EUR. Prices include value added tax (22% VAT) because we are taxpayers. The prices of the items do not include delivery costs or postage. These are listed when calculating the value of the order before the electronic confirmation of the order.
The store allows the customer the following payment methods:
- by transfer to the company's account: Lea Grlj sp
according to the offer / estimate,
- credit card.
Paying through our payment system is safe, as it meets security standards with an SSL certificate.
All products are original.
Promotional offers are valid until stocks last.
In case of changes in prices or product descriptions, the seller will notify potential buyers who are in the process of ordering.
Cancel order
When the user submits an order, he receives an e-mail confirming receipt of the order. The user has the right to cancel the order before receiving an electronic notification from the provider that the shipment has been sent to the post office or ordered from the supplier of the brand.
The contract or the order is sent to the buyer to the e-mail address he entered when submitting the order. We store it in electronic form at the company headquarters. The buyer can request a copy (invoice) via our contact address: info@nattura.si
The online store provides technical means for identifying and correcting errors before placing an order, namely the page warns the customer if he has not filled in all the required fields. Before completing the order, a summary is available in which the buyer can check and edit his entered data. In case of incorrect entry, the buyer can correct the errors in the basket.
To cancel an order, the customer sends a message to the email address info@nattura.si, where we confirm the cancellation. The cancellation request must contain the user's first and last name, address, order number and order date.
Withdrawal from the contract and return of products
The sixth paragraph of Article 43 d of the ZVPot stipulates that if the consumer has already received the goods and withdraws from the contract, he must return them to the company or the person authorized by the company to accept the goods, immediately or at the latest within 14 days after the notification of withdrawal from the contract. In case of withdrawal from the contract, within 14 days after receiving the goods, the company must return all payments received, which were charged to the consumer when the contract was concluded (order submission). Refunds are not refundable in cash.
The buyer has the right to withdraw from the contract within 30 days without giving a reason for his decision. During this time, the buyer must notify the company of the withdrawal from the contract and of his intention to return.
The product you wish to return must be unused, clean and undamaged.
Products that are sold in packaging must be returned in the original packaging with the original labels!
In the event of withdrawal from the contract, the provider reserves the right to assert a claim for reimbursement of the reduced value of the goods.
We recommend that you carefully open the packaging and keep it intact and keep the labels attached to the product until you are sure that the product is suitable.
Product returns from abroad
The return of the product outside the Slovenian territory is possible only with the original packaging and the cost of postage is borne by the buyer himself, cancellation of the order will be taken into account within 12 hours of the order being placed with the presentation of the invoice.
Requests for additional information are expected at the email address: info@nattura.si
Send the product that does not suit you to the address below. Attach a copy of the original invoice to the product. Before returning the product, fill out the complaint form that we send you.
We will return the purchase price to the specified TTR account no later than 14 days after receiving the application and the returned product. For a refund, we need the returned product (in the condition as stated in the previous paragraphs) and the application, which we provide to you before the refund.
If you have provided the wrong TRR, we charge the cost of additional work in the amount of €30 to resolve the case with the bank and the unauthorized recipient.
A cash refund is not possible.
When returning products paid for by credit card, we refund the purchase price for the returned product to the credit card. In the case of returns of products that were paid for on collection or bank transfer, we return the purchase price to your transaction account.
If the product has physical defects, the user must notify the provider of the defect within the legal deadline and describe the defect in more detail in the defect notification and allow the provider to inspect the product.
The provider is not responsible for material defects in the product that appear after two years have passed since the product was delivered.
By ordering the shipment, the buyer agrees that in the event that he does not pick up the shipment, Lea Grlj sp will charge the postage of the sent, returned package to the buyer and the costs of processing the order.
In case of problems, the buyer can contact tel. no.: 040 291 790
The buyer can submit a complaint to the e-mail address: info@nattura.si
The appeal process is confidential.
The provider will confirm within five working days that he has received the complaint, and within a further eight days will inform the buyer about the progress of the procedure. The provider will make every effort to resolve potential disputes amicably. If an amicable solution to the dispute is not reached, the court in Koper is competent to resolve all disputes between the provider and the buyer.
The provisions of the Code of Obligations, the Act on Electronic Business on the Market, the Act on the Protection of Personal Data and the Act on Consumer Protection apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.
Lea Grlj sp
Vergerje trg 3,
6000 Dill
Slovenia
The user bears the costs associated with the return of the goods in case of withdrawal from the contract.
Warranty
The provider sells products of verified quality. The grace period is 10 years from the date of issue of the invoice. The warranty can be claimed with the attached invoice, provided that it is used correctly and that original filter discs are used.
All products are original.
Exclusion of liability
The provider makes every effort to ensure accurate and correct content published on the website.
The user must ensure adequate equipment protection before entering the online store.
The provider reserves the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. The provider is not responsible for reimbursing any loss, damage or costs incurred by the user due to the termination of the online store.
Cookies
What are cookies? A cookie is a small file, usually containing a sequence of letters and numbers, that is downloaded to the user's computer when he visits a certain website. With each subsequent visit, the website will obtain information about the loaded cookie and recognize the user.
You can read more about the use of cookies here.
The right to information
The provider undertakes to protect your privacy. All personal data of the user of the online store are confidential and will not be forwarded to unauthorized persons under any circumstances. You can visit most pages in our online store without having to disclose your personal information, such as your name, address and email address. Nevertheless, we obtain some information automatically using cookies and web signals ("pixel tags"), standard tools in the online industry. The use of cookies and web beacons allows us to recognize your IP address, the type of browser you use and your general online activity. If you turn off cookies on your computer, it will not be possible to make a purchase in the online store. To make a purchase in our online store, we need your personal data. We do not disclose the information you provide to us to third parties, except for the purpose of confirming the validity of the payment card purchase, product delivery, marketing and promotion. The provider implements all necessary measures to protect the confidentiality of personal data. You can view your personal data, change it or request its deletion, and you can also unsubscribe from receiving news. Send an e-mail to info@nattura.si that you do not want to receive news. The user himself is also responsible for the protection of personal data, namely by ensuring the security of his username and password and the appropriate software (antivirus) protection of his computer. If you have any questions regarding our privacy policy or how your personal information is handled, please feel free to contact our privacy representatives.
Lea Grlj sp
Vergerje trg 3, 6000 Koper
Tax number: SI 15574865 Registry number: 9166874000
Contact: info@nattura.si
Right
The court in Slovenia is competent to resolve any disputes. In accordance with the legislation, the provider does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on out-of-court resolution of consumer disputes. The invalidity of any general condition does not cause the invalidity of other conditions. Pursuant to the ZIsRPS, the buyer can initiate an out-of-court consumer dispute resolution process through the European platform for online consumer dispute resolution (SRPS).
The general terms and conditions come into effect on: 12/10/2023